Shipping policy

SHIPPING POLICY

We are committed to getting your order to you as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 3-5 working days from the date of purchase. Working days are Monday through Friday, excluding public holidays.

You will receive two email notifications:

  • Order Confirmation Email will be sent immediately after your purchase is placed, confirming that your order has been received and is being prepared.

  • Shipping Confirmation Email will be sent once your order has been dispatched from our fulfillment centre. This email will include your tracking information so you can follow your order in real time.

Please note that processing times do not include shipping transit times. Orders placed over weekends or on public holidays will begin processing on the next working day.

 

Shipping Estimates

All orders are fulfilled from our single fulfillment centre. Delivery times are estimated from the date of dispatch and are subject to carrier availability.

Local

  • Estimated delivery: 3–7 working days after dispatch.

  • Applies to all orders shipped within Nigeria.

  • Delivery times may vary depending on your location. Remote areas may experience longer delivery windows.

International Shipping

  • Estimated delivery: 10-15 working days after dispatch.

  • We ship to select international destinations. Available shipping destinations will be shown at checkout.

  • International delivery times are estimates and may be affected by customs processing, carrier delays, or local postal conditions in your country.

Preorders

Certain items may be made available for pre-order. Pre-order items are not held in stock at the time of purchase and will require additional processing time before dispatch.

  • Estimated shipping timelines for pre-order items will be clearly communicated to customers via email.

  • Orders containing pre-order items may be handled in one of two ways:

  • Held and shipped in full once all items are available, or

  • Split into multiple shipments at our discretion.

Important Note

  • Processing and shipping timelines for pre-orders may exceed our standard delivery estimates.

  • Delays may occur as a result of production schedules or supply chain factors beyond our control.

  • By completing a pre-order purchase, you acknowledge and accept the possibility of an extended waiting period.

Customs,Duties and Taxes

TRIADS is not responsible for any customs fees or taxes applied to your order. All charges imposed during or after shipping including tariffs, import duties, and local taxes. These fees are the sole responsibility of the customer.

Damages

If your order arrives damaged:

  • Retain all original packaging materials alongside the damaged item(s).
  • Contact us immediately at thebench@triads.space
  • Include clear photographs of both the outer packaging and the affected product(s) in your message.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Orders returned or disposed of due to incorrect addresses are not eligible for refunds.